Policies

1. IntroductionTHE TRADING DUO (“THE TRADING DUO”, “we”, “us”, or “our”) respects the privacy of students, parents, guardians, visitors, customers, prospective students, and other individuals who interact with our educational services.This Privacy Policy explains how THE TRADING DUO may collect, use, store, disclose, protect, and otherwise process personal information when you use our website, educational services, enquiry forms, communication channels, customer support facilities, or other services operated by or on behalf of THE TRADING DUO.As an education-focused proprietorship operating in Pune, Maharashtra, we recognize that information relating to students and families may require particular care.This Privacy Policy should be read together with our Terms & Conditions and any specific notices provided at the point where information is collected.The legal framework applicable to personal-data processing may change over time. THE TRADING DUO will seek to operate its data practices in accordance with applicable Indian data-protection and privacy requirements and applicable contractual obligations.

2. Information We CollectDepending on how you interact with THE TRADING DUO, we may collect the following categories of information.A. User InformationThis may include:name;mobile number;email address;postal or correspondence address;age or date of birth where reasonably necessary;educational information;course or programme information;enquiry details;registration details;communication preferences;payment or billing information; andinformation voluntarily submitted through forms or communications.Where a student is a minor, information may also be provided by a parent or lawful guardian.We seek to collect information that is reasonably relevant to the educational or business purpose for which it is requested.B. Device and Technical InformationWhen you access our website or digital services, certain technical information may be automatically collected, such as:IP address;browser type;operating system;device type;approximate technical location information;language settings;access times;pages viewed;referring website;diagnostic information; andsecurity or log information.This information may be used for security, troubleshooting, analytics, service improvement, and technical administration.C. CookiesOur website may use cookies and similar technologies to remember preferences, support functionality, analyze website usage, improve security, and understand how visitors interact with our website.Where required, users will be provided with appropriate choices regarding non-essential cookies.D. Message DataIf you communicate with THE TRADING DUO through WhatsApp, RCS, SMS, email, website chat, or another communication channel, we may process information associated with the communication.This may include:your telephone number;email address;messages sent to us;responses from us;enquiry information;timestamps;delivery or communication status;communication preferences;support history; andinformation necessary to respond to your request.We do not request sensitive authentication credentials such as banking PINs, payment passwords, or OTPs through ordinary customer-support communications.

3. Purpose of Data CollectionTHE TRADING DUO may collect and process personal information for purposes including:responding to enquiries;providing educational services;processing registrations;managing student or customer relationships;communicating class or service information;providing customer support;processing payments;sending transactional notifications;maintaining records;improving educational services;maintaining website security;preventing fraud or misuse;complying with legal obligations;maintaining communication preferences;managing WhatsApp or RCS communications; andsending promotional communications where legally permitted and appropriately consented to.We seek to use information for purposes reasonably connected with the reason it was collected or another lawful purpose.

4. Consent for WhatsApp & RCS Data ProcessingWhere THE TRADING DUO uses WhatsApp or RCS for Business to communicate with users, we may request appropriate consent or rely on another lawful basis where permitted by applicable law.Depending on the communication, consent may be obtained through:website forms;registration forms;enquiry forms;explicit communication requests;messaging interactions;checkboxes or similar mechanisms;other documented consent mechanisms.Users should understand that WhatsApp and RCS are third-party communication ecosystems. Their processing of information is also governed by the relevant provider’s own terms, policies, and privacy documentation.THE TRADING DUO will not represent that communication through WhatsApp or RCS is completely controlled by THE TRADING DUO.For promotional communications, we will seek to respect applicable consent and opt-out requirements.Users may request that promotional messages stop. Where an available platform-specific opt-out mechanism exists, THE TRADING DUO will take reasonable steps to process that request.For RCS communications, THE TRADING DUO will support applicable opt-out mechanisms, including STOP or equivalent instructions where required by the relevant service configuration.

5. Legal Basis for ProcessingDepending on the circumstances and applicable Indian law, THE TRADING DUO may process personal information based on one or more lawful grounds, including:consent;provision or performance of a requested service;responding to an enquiry or request;compliance with a legal obligation;legitimate operational or security purposes where legally available;prevention or investigation of fraud, misuse, or security incidents; andother lawful grounds recognized under applicable law.Where consent is relied upon, THE TRADING DUO will seek consent through an appropriate notice or mechanism where required.The withdrawal of consent does not necessarily affect processing that was lawfully completed before withdrawal or processing that may continue under another lawful basis.

6. How We Use Collected DataTHE TRADING DUO may use personal information to:communicate with students, parents, guardians, customers, and prospective customers;provide educational programmes and related services;maintain enrolment or registration records;provide reminders and service updates;respond to customer-support requests;process payments and maintain financial records;administer website and technology systems;monitor and improve service performance;protect systems against unauthorized access and misuse;maintain communication preferences;comply with applicable legal requirements;investigate suspected fraud or abuse;maintain business records;communicate important changes to services or policies; andsend promotional communications where permitted.THE TRADING DUO does not intend to sell personal information to third parties merely for their independent marketing purposes.

7. Data Retention & DeletionTHE TRADING DUO retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain legitimate business records, comply with applicable legal obligations, resolve disputes, enforce agreements, or protect our rights.Retention periods may vary depending on the category of information.For example, certain transaction or accounting information may need to be retained for statutory or business-record purposes even after an educational relationship ends.Where information is no longer reasonably required and there is no legal or legitimate reason to retain it, THE TRADING DUO may delete, anonymize, or securely dispose of it.Requests for deletion will be reviewed in accordance with applicable law. A deletion request may not require immediate deletion where retention is legally required or reasonably necessary for an ongoing legal, security, accounting, or dispute-related purpose.

8. Data Sharing with Third PartiesTHE TRADING DUO may share or disclose personal information with selected third parties where reasonably necessary to operate our services or comply with law.These may include:Meta / WhatsAppWhere WhatsApp Business services are used, relevant communication information may be processed through Meta/WhatsApp infrastructure according to applicable platform terms and privacy policies.Google / RCS ProvidersWhere RCS for Business is used, relevant information may be processed through Google and participating messaging or carrier infrastructure as required to deliver the service.Telecom OperatorsRCS and other messaging services may involve telecommunications operators or messaging infrastructure providers. Relevant communication and technical information may therefore be processed by those providers.Payment ProvidersPayment information may be processed by third-party payment providers where users make payments electronically.Hosting, Cloud and Technology ProvidersWe may use third-party providers for hosting, databases, security, analytics, email delivery, website management, customer support, or other technical services.Professional and Legal AdvisorsInformation may be disclosed where reasonably necessary to professional advisors, auditors, legal advisors, or authorities, subject to applicable confidentiality and legal requirements.We seek to disclose only information reasonably necessary for the relevant purpose.

9. Security Measures & EncryptionTHE TRADING DUO takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.Depending on the service, security measures may include:access controls;authentication mechanisms;password protection;encrypted transmission where supported;secure hosting arrangements;limited access to personal information;administrative controls;monitoring and logging;backup and recovery procedures; andreasonable incident-response practices.No internet-based system can be guaranteed to be completely secure.Where third-party communication platforms are used, their security architecture and practices also apply. For example, RCS for Business has its own security architecture and does not represent the same encryption model as end-to-end encrypted messaging services.Users should also take reasonable precautions, including protecting account credentials and avoiding disclosure of confidential authentication information.

10. Cookies & Tracking TechnologiesCookies may be used to support website functionality and understand website activity.Depending on the configuration of our website, cookies may be categorized as:Essential cookies: Necessary for core website functionality, security, or session management.Analytics cookies: Used to understand website traffic and improve performance.Preference cookies: Used to remember selected preferences.Marketing or advertising technologies: Where used, these may help measure campaigns or provide relevant communications, subject to applicable requirements and available controls.Third-party analytics or advertising providers may place their own technologies on our website where such integrations are enabled.Users may control cookies through browser settings and, where available, our website’s cookie controls. Disabling certain cookies may affect website functionality.

11. Data Transfer & StorageTHE TRADING DUO operates from Pune, Maharashtra, India and seeks to maintain appropriate controls over information used in connection with its services.Where technically and commercially feasible, information may be hosted or managed through India-based infrastructure or service arrangements appropriate to the nature of the data.However, THE TRADING DUO may use third-party technology, cloud, communication, messaging, payment, analytics, or infrastructure providers whose systems may process or store information outside India.Accordingly, this Privacy Policy should not be interpreted as a guarantee that every item of personal information will physically remain on servers located exclusively in India.Where cross-border processing occurs, THE TRADING DUO will seek to handle such processing in accordance with applicable law, contractual requirements, platform policies, and appropriate safeguards.Third-party providers may also have their own international infrastructure and privacy practices.

12. User RightsSubject to applicable law and the circumstances of the request, users may have rights relating to their personal information, including the ability to:request access to relevant personal information;request correction of inaccurate information;request deletion where legally applicable;withdraw consent where consent is the applicable basis;request information regarding processing;object to or restrict certain communications where applicable; andsubmit a privacy-related complaint or grievance.To exercise an applicable right, contact THE TRADING DUO using the contact information provided in this Privacy Policy.We may need to verify the identity or authority of the person making a request before disclosing, correcting, or deleting information.Where a request cannot legally or practically be fulfilled, we may explain the relevant reason to the extent permitted by law.

13. Policy for ChildrenTHE TRADING DUO provides educational services and may therefore interact with students who are minors.Where a service involves children or minors, THE TRADING DUO will seek to follow applicable requirements concerning parental or lawful guardian involvement and the processing of children’s personal information.We do not intentionally encourage children to provide unnecessary personal information.Parents or lawful guardians who believe that a child has provided information inappropriately may contact us using the details below.Where applicable, we may request information reasonably necessary to verify the identity and authority of a parent or guardian before acting on a request concerning a child’s information.

14. Data Breaches and Security IncidentsIf THE TRADING DUO becomes aware of a personal-data security incident that requires action under applicable law, we will take reasonable steps to assess, contain, investigate, and respond to the incident.Where legally required, relevant notices or reports may be made to applicable individuals, authorities, regulators, or service providers.Because third-party platforms may independently process communications, certain incidents may be subject to the incident-response procedures of those providers as well.

15. Third-Party Links and ServicesOur website or communications may contain links to third-party websites, applications, educational platforms, payment services, or other resources.A link does not mean that THE TRADING DUO controls or endorses the third party’s privacy practices.Once you leave our website or interact directly with a third-party service, that service’s own terms and privacy policy may apply.Users should review the relevant third-party privacy information before submitting personal information through an external platform.

16. Marketing Communications and Opt-OutWhere legally permitted and where appropriate consent or another lawful basis exists, THE TRADING DUO may send information about educational programmes, services, events, updates, or offers.Users may opt out of promotional communications using the available unsubscribe, STOP, equivalent messaging instruction, or by contacting us directly.Opting out of promotional communications does not necessarily stop important service-related or transactional communications, such as registration confirmations, security notifications, payment-related notices, or other communications necessary to provide a requested service.THE TRADING DUO aims to avoid sending unwanted or repetitive communications and will respect applicable messaging-platform requirements.

17. Updates to Privacy PolicyTHE TRADING DUO may update this Privacy Policy to reflect changes in:our services;data-processing practices;technology;applicable law;regulatory requirements;WhatsApp or Meta policies;RCS or Google requirements; orthird-party service arrangements.The latest version will be published on the relevant website.Where a material change requires additional notice or consent under applicable law, THE TRADING DUO will take appropriate steps.The “Effective Date” at the beginning of this Privacy Policy indicates when the current version became applicable.

18. Governing Law (India)This Privacy Policy is governed by applicable laws of India.Privacy and personal-data processing will be handled in accordance with applicable Indian legal requirements, including applicable provisions of India’s data-protection framework as they become applicable to the relevant processing activity.Nothing in this Privacy Policy limits any mandatory statutory right available to an individual under applicable law.Where a privacy complaint cannot be resolved directly, an individual may have the right to approach an appropriate authority or forum in accordance with applicable law.

19. Contact InformationFor privacy questions, requests, corrections, deletion requests, consent-related questions, communication opt-outs, or complaints, please contact:THE TRADING DUO
203, Rajvika Skies, Ambegaon Bk, 0244, Shivsrushti Road, Pune, Maharashtra, Pune – 411046, India
Email: mayurmarutikarande@gmail.com
Phone: 9075242034